Our customer-focused approach is based on four pillars of organizational excellence.
Create an environment supporting cross-functional collaboration to ensure customer requirements are clearly understood and the appropriate resources are allocated to fulfill those requirements.
Develop and communicate a vision that creates shared purpose so that each employee knows exactly what is expected of them to meet the organizations objectives and ensure customer success.
Establish the practices and processes necessary for guiding conformance to the organizations principles and to ensure a repeatable and consistent customer experience.
Implement the appropriate measurement systems to track individual and organizational performance and to stay close to customers to adapt quickly to changing conditions.
Although these four pillars of organizational excellence apply through each stage of a company's growth, the level of rigour applied will differ dramatically.
In the startup stage, “Management" may take the form of an iterative process of experimenting with product, value proposition and business model until the right combination has been validated and product-market fit is achieved.
In the growth and scaleup stages, “Management” may require a more analytical process and robust tools such as CRM (Customer Relationship Management) systems to effectively manage the sales engagement process.
At Sales-Jump Start, we recognize that one-size does not fill all, so we take a pragmatic approach to understanding where your organization is on the growth curve and applying the right level of attention and detail at the right time to ensure we continue to stimulate revenue growth.